Account Deletion

This page explains how users can request deletion of their BiteWise account and related personal data. It summarizes the account deletion process described in the Privacy Policy and Terms of Service.

How to request deletion

You can request account deletion through the in-app account settings where available, or by contacting BiteWise support.

Email: support@bitewise.io
Privacy contact: [To be completed]

Please include the email address associated with your BiteWise account so that we can identify the account and verify the request.

What will be deleted or anonymized

After receiving and verifying a valid request, BiteWise will delete or anonymize account-related personal data, authentication credentials, profile data and other data linked to the account, subject to lawful retention obligations and technical limitations.

Data that may be retained

Some information may be retained where required or permitted by law, including data needed for legal, tax, billing, security, fraud-prevention, audit, dispute-resolution or compliance purposes. For restaurant and Chef accounts, certain restaurant, dish, menu, recipe, photo or audit data may be retained or anonymized where needed to protect restaurant records, database integrity, team access history or legal obligations.

Processing time

Deletion requests are processed within a reasonable period after verification. Chef accounts may be subject to a pending deletion period, for example up to 30 days, to allow verification, restoration where available, billing handling and protection of restaurant/team data integrity.

Restoration

After final deletion, account restoration is generally not available unless BiteWise expressly provides otherwise. During a pending deletion period, restoration may be possible if the product provides such a flow.

Contact

Questions about account deletion can be sent to support@bitewise.io or to the privacy contact listed in the Privacy Policy.